Frequently Asked Questions
It's our aim to be the best company in self storage when it comes to customer service, price, simplicity and transparency. Whatever the reason, we're here to help so we've created this page to answer the kind of questions many of our customers have.
How does it work
We offer modern, secure self-storage with a wide range of unit sizes, from small 3ft x 3ft x 3ft lockers to larger container storage units. Our facility is protected by 24-hour CCTV, giving you peace of mind that your belongings are safe. Each unit is secured with your own padlock, and only you have access – Lock n Load does not keep any keys.
What is included in the price
The price you are quoted is the cost of your storage unit per month including VAT. This price will be held if you reserve the unit. You will need a padlock to secure your room (you can bring your own or buy one from our store) and your goods must be insured whilst in storage. We require proof of insurance or alternately you can purchase insurance in store to cover your goods whilst in storage.
Do we pay weekly or monthly
We invoice customers for a full calendar month in advance for their unit.
What is the minimum time
Our minimum storage period is 14 days.
Notice to Leave
We ask for fourteen days notice when you vacate your space, and we refund any unused storage and insurance charges.
How do I access my space
You can come and go as often as you like withing the set hours. As these have been set by the local planning authority have given us permission to be open these times.
Do you have any other questions ?
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